![]() ![]() With social distancing in place, when people visit restaurants in-person, it’s typically to pick up an order made online or order take-out. ![]() Ordering in was also more common in areas more heavily hit by the virus. Younger consumers are more likely to opt for take-out or curbside pickup, while older consumers, especially those with kids, are more likely to order in. As orders have increased, the share of carry-out versus delivery has remained fairly consistent, though people are traveling shorter distances to visit restaurants to pick up these orders.Īge is a factor in how the orders are placed as well. Restaurant foot traffic and online reservations may have dropped to zero, but in the US, UK, and Canada online orders for pickup and delivery are booming, with steady increases over the past 45 days, particularly for casual dining and quick-serve or fast food restaurants, where site visits and purchases have been increasing. PEOPLE ARE ORDERING MORE ONLINE, BUT STAYING CLOSE TO HOME Online grocers such as Kroger, Amazon pantry, Publix or traditional providers like Walmart, Tesco and D2C meal prep brands like HelloFresh and BlueApron are all witnessing a considerable increase in demand and order frequency. ![]() On the other hand, places that are able to offer delivery and pick-up options are seeing large increases in order volumes.Meal kit delivery services are also seeing a major surge in interest. With restaurants and pubs closed for sit-down service, many establishments are struggling to keep their heads above water. The effect on the restaurant industry has been particularly dramatic. With COVID-19 having altered – and still in the process of altering – the definition of “normal” across the world, most industries are still scrambling to adjust. ![]()
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